Privacy & Cookie Policy
Last Updated: April 24, 2025
At Total Body Reset Limited, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, and protect your data when you interact with our website, programs, or community platforms.
Who we are
Company Name: Total Body Reset Limited
Registered In: England and Wales
Company Number: 15851866
Business Address:
Unit 29 Highcroft Industrial Estate,
Enterprise Road, Horndean,
Waterlooville, PO8 0BT, United Kingdom
Email: [email protected]
Data Protection Officer: [email protected]
Information We Collect
We may collect the following types of data:
1. Personal Information You Provide
Name, email, phone, DOB, address
Health-related data (e.g., allergies, goals, questionnaire responses)
Billing details (processed securely)
Course progress, feedback, support interactions
2. Automatically Collected Data
IP address, browser type, OS, location, usage logs
Video watch progress, page visits, engagement metrics
3. From Third Parties
Payment processors (fraud prevention, transaction logs)
Social media if linked
Learning tech partners
How we use your information
To deliver educational services & track your progress
To evaluate program eligibility & support your safety
For account management, billing, and support
To comply with legal and data protection regulations
With consent: to send course updates, newsletters, and offers
How we use your information
Contract (delivering the service you purchased)
Legitimate interest (platform improvement, fraud prevention)
Consent (for marketing, cookies, and optional data use)
Legal obligation (compliance and reporting)
Cookie policy
We use cookies to enhance your experience. These include:
Necessary cookies (login, checkout, platform access)
Performance cookies (analytics, A/B testing)
Functional cookies (language, accessibility, course progress)
Marketing cookies (if consented, for ads, emails, and retargeting)
You can manage your preferences via your browser or your account settings.
Data Storage & Security
SSL-encrypted transmission
Secure servers with multi-layer protection
No card info stored on our servers
Regular audits and backups
Role-based access control and MFA for staff
Your Rights (UK GDPR)
You have the right to:
Access, correct, or delete your data
Restrict or object to processing
Receive a copy of your data (portability)
Withdraw consent at any time
File complaints with the ICO (UK regulator)
To exercise these rights, email us at: [email protected]
Data Retention
Course completion records: 7 years
Account data: 3 years after inactivity
Payment and invoices: 7 years
Health data: 5 years
Support records: as required by law
Children's Privacy
Our programs are for adults (18+) only. We do not knowingly collect data from minors.
If this occurs, we will delete the data and notify guardians.
International Transfers
Some service providers are outside the UK.
We ensure adequate protection using:
Standard Contractual Clauses (SCCs)
Consent and encryption safeguards
Privacy audits and transfer protocols