Orders & Returns
At Total Body Reset Limited, our offerings are strictly educational digital services.
Therefore, our order and return policies reflect the nature of immediate access to digital content.
All Sales Are Final After Access
Once you access any part of the program — including logging into your e-learning account, viewing course content, or joining a community group — your purchase becomes non-refundable.
This includes:
-Logging into your account
-Accessing videos or course materials
-Joining the WhatsApp or Circle community
-Viewing even intro lessons
-Downloading any certificates or resources
Refunds (Before Access Only)
You may be eligible for a full refund only if all of the following conditions are met:
-You have not accessed any program content
-You have not logged into the platform
-You have not joined the community platforms
-You request the refund within 7 days of purchase
Technical issues:
If we can’t resolve a platform access problem within 48 hours, a full refund may be issued.
Billing errors:
Immediate refunds are given for duplicate charges or unauthorized payments.
How to request a refund
Email: [email protected]
Subject: “Refund Request - [Your Order Number]”
Include:
-Full name
-Purchase date
-Order number
-Reason for refund
-Confirmation that no access has occurred
We aim to respond within 3 business days.
Approved refunds are processed to the original payment method within 7–10 business days.
Important Notes
-All educational content is protected within our secure learning platform and cannot be downloaded, copied, or shared externally.
-By purchasing, you confirm that you meet all health eligibility requirements and waive your statutory cooling-off rights for digital services under UK/EU law.
-Refund decisions are final and non-appealable.